Edgewood Independent School District (EISD) is committed to fostering strong partnerships with families by ensuring that parent concerns are addressed promptly and effectively. To support this goal, EISD has outlined a clear, step-by-step process for resolving complaints and concerns.
Before initiating a resolution, parents are encouraged to:
Identify the issue clearly
Research the problem
Organize relevant details
The general process begins with contacting the appropriate campus staff member, followed by escalation to the Campus Administrator, who oversees school operations. If further support is needed, parents may reach out to the Office of School Leadership.
EISD also provides topic-specific guidance for concerns related to:
Academics
Athletics
Attendance
Classroom issues
Bullying/Harassment
Safety and Security
Each category includes recommended first points of contact—such as the teacher, coach, or school counselor—and, for urgent matters, emergency contact information for local law enforcement.
This structured approach ensures that every concern is met with care, clarity, and accountability. For more details, watch the video below.